Palace Theatre
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Theatre seats

Bookings for disabled patrons are handled by the Customer Relations team at See Tickets:

Tel: +44 (0)8444 124648
Minicom: +44 (0)20 7087 7839
Fax: +44 (0)20 7087 7771

Access into the theatre: Two steps up to the foyer, through a set of double swing doors. Box Office level access through first door on Shaftesbury Avenue. Box office with lowered counter for easy wheelchair access. All stairs have highlights and handrails on both sides. Three steps down from the foyer to the Stalls, 30 steps up to the Dress Circle, 56 to the Upper Circle, 77 to the Balcony, which is very steep.  Theatre opens 45 minutes before the performance.

Please contact a member of staff at the front doors on arrival. No steps to the auditorium through a side EXIT on Shaftesbury Avenue. One 3cm step into the theatre and a slight incline to the Stalls which has one space for a large wheelchair/scooter user and their companion at W27, or two spaces for smaller wheelchairs in W26 and W27. Transfer seating available to any Stalls aisle seat (maximum of four wheelchairs and one scooter can be stored at back of Stalls).
Adapted toilet by wheelchair users’ entrance.
10 steps down from the Stalls to Women’s and Men’s, and further Women’s and Men’s off the Dress Circle Bar and Upper Circle and Balcony.
B3, B28, D2, D29 in the Stalls and Boxes (restricted view) have the best leg room.
No level access to bars – drinks brought to disabled customers in the auditorium.  All bars have moveable seats.  Stalls bar down 15 steps from the Stalls; the Dress Circle bar is level with the Dress Circle.  Further bars at Upper Circle and Balcony levels.
Infra-red system with headsets. Induction loop at Box Office. Headsets available in foyer.
WCC at China Town.
Access dogs are allowed inside the auditorium. Staff can also dog-sit for four dogs per performance in the Manager’s office.


Logos courtesy of the Society of London Theatre, of which The Really Useful Group Theatres is a member.

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