The Really Useful Group has partnered with Robert Walters Technology to find an experienced IT Support Engineer to support our technical estate and provide an excellent level of personal service to our team.

The IT function is high profile and critical to our business.  We are looking for a person with good technical skills and excellent interpersonal skills.  The Really Useful Group strongly believe in the value of diversity and we welcome applicants from all backgrounds.

The role will be based at our fabulous offices in Covent Garden.  The role is paying a competitive salary and benefits.


The Really Useful Group: About Us

The Really Useful Group (RUG) owns and administers the catalogue of copyrights and musical theatre productions created by the UK composer and originator Andrew Lloyd Webber.

In a career spanning over 50 years, some of Andrew’s most successful musical compositions are Joseph and the Amazing Technicolor Dreamcoat, Jesus Christ Superstar, Evita, Starlight Express and Love Never Dies. He has co-produced his own shows, including Cats and The Phantom Of The Opera, with the latter holding the record as the longest running musical in London West End history.  Andrew’s production of School Of Rock was the first British musical to have world premiered on Broadway.

The Really Useful Group is responsible for the global licensing of the intellectual property rights in these compositions, including grand rights for professional and amateur productions worldwide, film, record, music publishing and merchandising rights.

RUG is producing the first brand new musical to be opening in London’s West End after lockdown in 2021, Andrew Lloyd Webber’s “Cinderella”, due to open for previews at the Gillian Lynne Theatre on 25th June.


The Role: IT Support Engineer

As an experienced IT Support Engineer, you will report directly into the Head of IT. You will provide support to all staff working from the London office as well as remotely. In addition, you will troubleshoot escalated incidents, and ensure the upkeep of the IT estate, whilst being involved in a number of IT projects.


Duties: IT Support Engineer

  • Provide desktop IT support to all onsite staff
  • Troubleshoot hardware/software issues
  • Ownership of hardware/software licenses and sourcing
  • Asset management for IT systems
  • Support production teams at theatres


Plans for the IT Department:

  • Project manage deployments and upgrades
  • 3rd party supplier negotiations
  • Research/develop new systems
  • Research and education on Cyber Security
  • Deploy new policies


Experience: IT Support Engineer

  • Excellent interpersonal skills
  • Ability to work with technical and non-technical staff
  • Experience of 2nd line support for both MAC and PC environments
  • Managing Apple iOS devices
  • Active Directory experience
  • MS Office 365 management and deployment
  • Knowledge of Cloud


If you are an ambitious IT Support Engineer looking for a challenge in a fast-paced and creative industry sector, we would like to hear from you.

For further information, please apply with an updated CV and contact Ajay Hayre on or 07771507035.

All third-party applications will be forwarded to Robert Walters.